Returns

We want you to live with the piece before you decide. If it is not right for your home, you can return it within 30 days of delivery.

What we accept

The piece must be unused, undamaged, and returned in its original packaging. Stone travels badly without the box it came in, so please keep it until you are sure.

Pieces bought during a promotion

Anything bought at a reduced price, during a private sale or any other promotional period, is a final sale. It cannot be returned or exchanged. Your rights if the piece arrives damaged or faulty are unchanged and are set out below.

How to start a return

Write to us from the Contact page with your order number. We reply with a return address and instructions. Do not send anything back before you hear from us.

Who pays

Return shipping is at your cost. There is no restocking fee. If the piece arrives damaged, if it is not what you ordered, or if it fails through no fault of yours, we cover the return and either replace it or refund you in full.

Damaged in transit

Tell us within 7 days of delivery and send photographs of the piece and of the box. We replace it or refund you without asking you to pay anything.

Refunds

Once the return reaches us and we have checked it, we refund to the original payment method within 10 business days. Your bank may take a few days more to show it.

Natural variation

Every piece varies from the next, so what you receive will not match the photographs exactly. That is the material, not a defect. You can still return the piece within 30 days under the terms above.